Norwegian Cruise Line Passengers Forced to Face 30-Foot Waves
The passengers and crew of The Breakaway faced two days of harsh seas when the captain of the boat decided to sail through a “bomb cyclone,” which is an arctic storm where air pressure drops rapidly—at least 24 millibars in 24 hours. The cyclone created 30-foot waves and 2 miserable days for The Breakaway’s passengers.
Passengers shared their stories with various news outlets:
- “I thought I'd never be in a situation where I would say that's the scariest moment of my life. This was the worst moment of my life. When you're on a boat in the middle of the ocean and water is pouring down the stairs, you're thinking 'this is not going to end well.’”
- “Our room was full of two inches of water. The elevator shafts were dripping water everywhere.”
- “I'm completely traumatized. I'll never go on any type of boat again in my life after this.”
- “I was holding on for dear life. I honestly wasn't sure we were going to make it through the night. The boat was tilted like crazy.”
Prioritizing Profit Over Safety
As passengers prayed and huddled together while The Breakaway took on storm water, Norwegian Cruise Lines released two statements. The first statement was an apology to the next passengers who were waiting for their ship to arrive. This announcement stated that the ship would arrive “behind schedule” and that the new passengers would be given a refund for the lost day of cruise time, in the form of onboard credit to use for amenities or gifts. Only in a second statement made by Norwegian were the current passengers fighting the “bomb cyclone” given an apology. However, no mention of refunds or justification for the captain’s choices were given.
To sum up Norwegian Cruise Lines moves throughout this endeavor, we created a timeline of events:
- Captain of The Breakaway is notified of storm
- Captain of The Breakaway decides to take passengers through storm
- Current passengers are never warned of the decision to go through the storm
- Current passengers are told “they are in rough seas” by the captain
- Current passengers face two days of storm weather
- Norwegian Cruise Lines makes public apology to future cruise passengers
- Norwegian Cruise Lines makes public apology to current cruise passengers
Our Firm Can Offer a Way to Make the Situation Right
Just last year, our attorneys filed a lawsuit against Royal Caribbean for taking their passengers through severe weather resulting from a winter storm. Unfortunately, this story matches the Royal Caribbean case almost perfectly. A cruise liner makes a poor decision that affects its customers, but they do nothing to help patrons recover. At Arnold & Itkin LLP, we recognize the difficulties vacationers may be dealing with in the aftermath of the traumatic experience. The mental strain from PTSD and other trauma can forever change a person’s life. If you have any questions regarding your legal options, or if you would like to talk to a member of our legal team, call (888) 346-5024. We offer 100% free case reviews.